Frequently asked
What to clarify before you begin.
Direct answers about the management model, its boundaries, and the facts a buyer should receive in writing.
A monthly service works only when responsibilities and terms are explicit. These answers describe what the site can honestly state today.
Is this a help desk?
No. Ongoing management covers tenant continuity: hygiene, decisions, reviews, and agreed change. Everyday user tickets belong with M365 Desk.
Is this a security assessment?
No. Practical foundations may be maintained within scope, but an in-depth security review is a separate Secure M365 engagement.
Are Microsoft licences included?
No. The $39 and $49 CAD amounts cover service per user. Microsoft licences, taxes, and third-party services are separate.
Is there a minimum term or setup fee?
This website does not publish a minimum term or setup fee. The proposal must state start date, billing, exit terms, and any initial cost before you decide.
What response time is promised?
This website promises no specific response time or SLA. Any response target included in the offer must appear in the written terms.
Who will own the service relationship?
The proposal must identify the accountable contact and backup path before access. This site does not invent an unconfirmed person, title, or team size.
Are migrations included?
Small tidy-up work may fit the scope. A major migration, tenant consolidation, or broad redesign is scoped and priced separately before work begins.
What happens when someone joins or leaves?
An agreed checklist can cover licensing, groups, blocking, and transfers. Your organization retains decisions about data, retention, and business approval.
How do we choose Essential or Plus?
Essential suits a stable team. Plus suits more frequent role, guest, or configuration change. Scoping confirms fit without assuming the higher level is needed.
Can you work in French and English?
Yes. Both journeys describe the same service and can support a French-speaking or bilingual team. Working language and expected deliverables are confirmed at onboarding.
Is this affiliated with Microsoft?
No. M365 Care is an independent service brand and does not claim to represent Microsoft, resell its licences, or hold an unpublished certification.
What should we send to start?
Only general context: approximate size, languages, friction, planned change, and current owner. Never send a password, MFA code, token, key, or confidential export.
A question specific to your context?
Initial scoping separates recurring management, project work, daily support, and specialist review before scope is defined.